I was there for a convention and booked the hotel online. I was not made aware of the construction that was taking place all around and in the property.
The elevator barely worked and the stairwell was full of construction equipment. There was no direct route to anything due to the boarding up of most walkways for various construction projects. The place was as noisy as a jackhammer convention. My credit card was also incorrectly charged and I was met with such inflexibility that I could not get this fixed with the hotel managers.
The hotel said they offered child sitter services, yet they could not do this. I booked a dive trip through the hotel and was not warned how terrible the conditions would be for this time of year. I have stayed at many resorts that were aimed at luxury and securing your future business, but this place was not one of them.
The staff was unfriendly and inflexible. I feel I was misled into a tourist trap. I have stayed in bug ridden hostels and have had less hard feelings. I feel that this hotel experience overshadows other thoughts of what would have been a great vacation. I recommend this hotel to others who would like to have their vacation ruined.