Casa Marina Resort

We found the place warm and friendly. Have been staying in Key West for the last 20 years mainly at another luxury hotel on the other side of the island. We found the Casa Marina Resort to be tastefully restored. The private beach was really a plus. Stayed at the beach during the day and went to Duval Street in the evenings. We ate at the hotel for breakfast and lunch. We found the food to be wonderful. Our hotel room had a balcony over-looking the ocean. Room was of good size and clean. We are going to make this our hotel of the future when visiting Key West......

We just got back from the Casa where we've been staying twice a year for 15 years. The renovation is awful; the place looks like a hospital; all white and sterile; it's lost all its Key West style and charm; it's obvious the management wants to cater to business parties and don't care about families! The staff doesn't seem to care about the guest either.

...and it was well worth the wait. When checking in, we were upgraded to a suite by a very nice front desk clerk (Don). The room was more than adequately sized with wonderful view of the pools and ocean.

Breakfast (we ordered ala carte) was also fine.

I think the thing that impredded us most was the level of sophistication in the decor. We had stayed here previously (perhaps 18 years ago) and the stay was not pleasant. The rooms were in desperate need of repair and redecoration. We actually felt dirty in the room - the beach was cleaner!

This renovation is so welcome. We love it and will return.

We have been to the Casa Marina many times in the past and have always completely enjoyed the place. Since it was purchased by new owners (Luxury Resorts) we recently experienced a tremendous downturn in the friendliness and helpfulness of the staff. The grounds are being nicely renovated, but many of the staff were actually rude at times. Definitely not the same level of courteous service we have experienced in the past. Talking to other guests who had also been there in the past, we heard the same type of comments. We will not be returning. Not to a place where the staff seems to care very little about their guests.

I was there for a convention and booked the hotel online. I was not made aware of the construction that was taking place all around and in the property.

The elevator barely worked and the stairwell was full of construction equipment. There was no direct route to anything due to the boarding up of most walkways for various construction projects. The place was as noisy as a jackhammer convention. My credit card was also incorrectly charged and I was met with such inflexibility that I could not get this fixed with the hotel managers.

The hotel said they offered child sitter services, yet they could not do this. I booked a dive trip through the hotel and was not warned how terrible the conditions would be for this time of year. I have stayed at many resorts that were aimed at luxury and securing your future business, but this place was not one of them.

The staff was unfriendly and inflexible. I feel I was misled into a tourist trap. I have stayed in bug ridden hostels and have had less hard feelings. I feel that this hotel experience overshadows other thoughts of what would have been a great vacation. I recommend this hotel to others who would like to have their vacation ruined.