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Casa Madrona Hotel and Spa

3 Stars
 
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801 Bridgeway   [edit info]
Sausalito, CA 94965, United States +1-415-332-0502 www.casamadrona.com - see rates
Check-in time: 3:00p    Check-out time: 12:00p
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The Casa Madrona Hotel and Spa is nestled on a hillside in beautiful historic Sausalito. Most rooms offer gorgeous views that overlook... more »
 
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average guest rating 2.7 out of 5

Hotel Reviews

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0 out of 2 people found this review helpful
Thanks To all Guests – Posted Mar 25, 2009
by CasaMadrona  (1 reviews)
 
         
Excellent
31 year old with a luxury budget

The Staff of Casa Madrona Hotel & Spa wants to thank everyone for their

comments on our hotel. Your feedback has helped us to improve our service,

property, and standards. We also truly apologize to the guests that didn't

enjoy their experience a

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Not Nice Desk Agent – Posted Feb 18, 2009
by gmiller77  (2 reviews)
   
         
Horrible
32 year old with a luxury budget, traveling for leisure

When I arrived there on Valentines a lady named Nan at the front desk and she was very rude didn't look at me and my wife and acted like we were bothering her. I called down later to get a phone number and she sounded like I was bothering her once a

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Average by Matthew B. at InsiderPages – Posted Sep 18, 2008
   
         
Okay

Nice enough hotel but when compared with other hotels on this and other trips I can only rate it as average, for three significant reasons: Location, room service and given the first two, price.

read full hotel review on Citysearch

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STAY AWAY FROM VICTORIAN ROOMS – Posted Aug 27, 2008
by boland25
   
         
Horrible

pros: Right on the water if you can get a room with a balcony its amazingWe got a room reserved on the internet after looking at the pictures that they have online. When we got there they put us in an area of the hotel that looked like it hadn't...

read full hotel review on Citysearch

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hasd reservations,big deal over no – Posted Jun 18, 2008
   
         
Horrible

hasd reservations,big deal over no cancelation policy. Arrived, they did not honor their wond reservation, no room at the inn, this after a flight from New Jersey, arriving at 10 p.m. told to go back to San Frn, but luckily,, had my tom tom and got...

read full hotel review on IgoUgo.com

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Views, location, front desk staff – Posted Feb 26, 2007
   
         
Horrible

Views, location, front desk staff.Musty, ants, trashed our car, heat did not work. Do not stay here. We had been promised a 2-bedroom cottage with 2 queen size beds and walked into a very musty smelling room (so bad it woke me up) with one queen bed ...

read full hotel review on MYTravelGuide

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1 out of 1 people found this review helpful
Horrible, musty, ants, trashed our car – Posted Feb 26, 2007
by haage  (1 reviews)
   
         
Horrible
30 year old female with a luxury budget, traveling for leisure

Do not stay here. We had been promised a 2-bedroom cottage with 2 queen size beds and walked into a very musty smelling room (so bad it woke me up) with one queen bed and 2 singles.

The “two” bedrooms did not have doors and were separated by a glass window that you could see through. Our experience went downhill from here. The next morning we were moved to two single bay view rooms. Our luggage was supposed to be delivered for us but nearly 7 hours later it still hadn’t arrived. It finally was delivered but we had to hunt for a couple coats that had disappeared on their journey from room to room.

On the surface the new rooms looked great but they were infested with ants (had to call and complain 3 different days), the interior door and patio doors did not fully close (had at least an 1/8 to ¼ inch gap), the heat did not work in one room and the other room was either extremely hot or cold, and even simple mundane things such as replacing coffee and creamers were not completed.

Our bill also included incorrect room rates and double charges for valet parking. Another warning, do not use the valet service. We had a rental vehicle with flawless cream leather interior. When we got the vehicle back we were shocked to see tire marks on the back of the headrest (yes, tire marks…from a bellhop cart perhaps?), numerous black grease smudges and a black imprint of the letters ok on the seats. The valets are very unprofessional and would shout obscenities at each other and at cars as they drove past. We complained and my husband overheard one of the gentleman who parks cars state, “What do they care, it is a rental.”

Eventually we were promised by one of the valets that he would take the car and have a $200 detailing on it to clean up the mess. What a shock (note sarcasm) that when we picked the car up this had not been done.

In all fairness, I should note that this hotel has a great location, great views and an exceptional front desk staff. Unfortunately we would not have had to deal with the front desk staff had the hotel itself not been such a disappointment.

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IWe stayed at the INN - The room had – Posted Jan 30, 2007
   
         
Mediocre

IWe stayed at the INN - The room had ants, mold in the shower, dirty carpet,out of date furnitureand fixtures (not antiques) - nothing was as advertised. The staff did not accommodate, for the price you would expect a morning paper or continental...

read full hotel review on IgoUgo.com

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Beautiful view! – Posted Apr 25, 2006
by SwirlyTee  (7 reviews)
   
         
Good
24 year old female with a luxury budget, traveling for leisure

This is a very unique hotel. The stairways and elevators are very confusing because the hotel consists of a lot of different buildings, it includes the original hotel, as well as clusters of Victorian places.

We originally booked the Queen Victorian Suite, but upon arriving at our room, we decided the room for the price was not acceptable for us. The room was nicely furnished, but we requested to be moved. The staff was very quick and helpful about our request. We ended up in a newer contemporary loft room that we loved. The bathroom was absolutely wonderful. It had a tiled, walk-in shower, and a two person soaking tub. It also had a nice, four poster bed.

I would definitely recommend the newer contemporary rooms. We were not as impressed with the Victorian rooms. (They let us look at another one besides the suite.) Also, a lot of the rooms have a beautiful view of the harbor and bay.

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The view was beautiful. Bathroom large – Posted Apr 17, 2006
   
         
Good

The view was beautiful. Bathroom large.There wasn't any lobby. No in-room movies. If staying in Sausalito, I would recommend the hotel. Would not recommend Sausalito for shopping. Tourist junk.

read full hotel review on MYTravelGuide

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