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Casa De La Condesa

3 Stars
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Plaza Luis Cabrera 16, Col. Roma, Col Roma Sur   [edit info]
06700 Mexico City, Mexico 52-555-584-3089 www.extendedstaymexico.com - see rates
Check-in time: 1:00p    Check-out time: 11:00a
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Casa de la Condesa is a mexican style hotel-located on the cultural corridor of the Colonia Roma the trendy neighborhood near Condesa are... more »
 
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Hotel Review

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The staff stole from me! – Posted Mar 16, 2007
by MexicanMike  (1 reviews)
   
         
Horrible
30 year old with a luxury budget, traveling for business

I stayed at the Penthouse of Casa de la Condesa Reforma in February 2007.

I left 3 days later, as the cleaning staff stole my personal belongings from my bedroom. There are only three cleaning staff, and yet the management could not identify the persons responsible. Amazing.

There is a sign on the back of the door that states "Please keep your money, jewelry, and valuable in the safe". Take this warning seriously.

However, my stolen items included a hand-made rug that I had kept on the bedroom floor, how could I put this in the safe? They also stole my leather belts, and my glasses, which I didn't realize until after I had checked out. When I opened the glasses case, that’s when I noticed they were missing.

Even when you tell them that you do not want cleaning service, they still insist on entering your room whilst you are out to "clean" it, they certainly did that to me.

Be especially careful of the afternoon receptionist. She speaks good English, but she works closely with the cleaning staff, and so she knows exactly when you are gone and when you will be back. She will always insist on ordering a taxi for you, then charge you double (sometimes triple) the usual price. I was charged 180 pesos from the hotel to Polanco. On the way back, I paid a different company 50 pesos, which is the standard rate!

When I told the management (company called Extended Stay Mexico) they would not help, and took no responsibility!

I am still living and working here in Mexico and this company is advertising everywhere, so please be careful. There are much better values, cleaner and safer places available, in this great city. I sincerely do not wish for this to happen to anyone else.

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