I have stayed at the carter hotel for 3 years running, have just got back having stayed from Nov 27th till Dec 2nd. all the times i have stayed there have been clean beds and clean bathroom, i have only asked to move once because my roommate was a smoker and the window didn't open. the staff are not so bad and i had great fun with one member of staff in particular. if like me u go nyc to shop than the carter is cheap and in the heart of nyc.