Carmel Sands Lodge - Page 1

The employees were RUDE & UNPROFESSIONAL, they did not admit or assume a mistake they had made on our reservation, and the place was a slump that had probably not been upgraded since the early '80s. First, we were assigned a room with 1 bed when we had requested a room with 2 double beds in our reservation. They charged us an additional $88 on an already steep $200+ rate to give us access to the larger room. The 'upgraded' room was so run-down that we could not imagine spending the night in it. We had to look for another place. When we asked for refund due to their mistakes and the poor condition of the room, not only did they keep the full amount of the initial reservation but they refused to refund the $88 they had charged to us minutes before. The experience with this place and its employees deserves a special mention on that category of hotel accommodations to avoid at all costs.

Instead go to the Monte Verde Inn where we finally spent a fantastic night, and where the staff went out of their way to treat us very well and make it a memorable stay.

Carmel is a wonderful town that should not tolerate dumps like the Carmel Lodge. All the opposite can be said of the Monte Verde Inn!