The rooms were Spartan and cold. There was no fireplace or heater as advertised. The service is horrible. They accidentally cancelled our two night stay while we were there. We had booked for the whale watching package and could not use the tickets because we had to find another place to stay the next day. The not-so-helpful people at the front desk did not want to refund us the money for the tickets and told us to call the company ourselves to make arrangements for another day. They had horrible service and awful amenities!