Caravelle Resort Hotel and Villas Hotel - Page 1

Hotel did not have enough bath towels for all the rooms. After numerous calls, finally had to go to lobby in another building to demand towels- this after 25 hours without towels! Then the next day the cleaning staff took towels AGAIN! Waited another 12 hours for laundry to wash towels and return them to our room. Key card also did not work properly so hard to get into room. Looked as if hotel was remodelled 30+ years ago- none of furniture matched and carpet was worn. The wallpaper in rooms was falling off the walls. Since 1/2 the rooms appear to now be privately owned, it appears they are changing to condo's and do not want to spend money to keep up the remainder of rooms. Definitely will never return to this resort or any owned by them. Also doing my best to let others know how horrid this place is.

This was an off season golf trip. The hotel was under construction and some elevators were not operational, most services were shut down for the winter and the restaurant food was poor. The Martini lounge was seldom open in the evening. The staff was very nice and the rooms were fine and recently remodeled.

It is a nice place to stay. Check in and check out were very slow. The parking situation could be better. There were not many spaces available for taller vehicles and the parking garage had clearance so I could not get my minivan in there.

We just returned from our stay at the Caravelle Resort after visiting many times before and enjoying our stay. However on this trip none of the us got much rest. Once there we experienced slow check in and slow check out. The room was older since it was in the tower. It had a great view, comfortable bed and full kitchen. We also experienced lack of maid service. The room was not cleaned very well (floor not at all) and lack of towels. We found it impossible to find a chair by the main pool side on any of the days we were there. It will a few years before we visit the resort again. We still love the location (close to shopping and many restaurants) just not the customer service provided on this vacation.

We found it several years ago while staying at another hotel. We were looking for a better hotel and location. We decided to try it out the next year. We did, we liked it and we have stayed there for the last four years.