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Candlewood Suites North Orange County

2 Stars
 
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12901 Garden Grove Blvd.   [edit info]
Garden Grove, CA 92843, United States www.ichotelsgroup.com - see rates
Check-in time: 3:00p    Check-out time: 12:00p
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Come and experience our new Comforts of Home Bedding Collection. The Candlewood Suites Anaheim South is an ideal choice for both business... more »
 
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average guest rating 3.0 out of 5

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Horrible Hotel! – Posted Aug 02, 2009
by banam75  (2 reviews)
   
         
Horrible

I am very upset with my stay at your hotel chain. First, I went to the gym, and the temperature was set at 85 degrees! I informed the front desk (Paul), said that they could not do anything about it. He told me to "crack the window." What type of hotel worker tells me to crack the window and takes no initiative to fix the problem.

Secondly, check-out time is 12p. The maid came and knocked on our door while we were asleep at 9a and wanted to service the room. She had assumed that we already checked out. Maid services should make sure that guests have completely checked out before intruding on our hotel. Plus, check out time should be a huge factor before they decide to service the room anyway.

Thirdly, I had made reservations through your website. There was nothing on there stating that you only service rooms once a week! I understand the need to cut costs, but you need to clearly indicate that so that customers can make decisions of staying with your hotel or not. I happen to think that is a big factor in determining whether or not I would stay with you all. I finally researched it on the website and the "service once a week" was in the "govt and military section" of the website. So, this means that only govt and military people are informed of the once a week service? This is ridiculous! I felt that I was deceived and conned into staying at your hotel because I got a great deal, but the most important information I wanted to see, or maybe didn't even think about at first, was hidden from me for some type of purpose. *Suggestion: You should clearly indicate that you only service the rooms once a week, customers have to take out their own trash everyday on your front home page website, or at least when the reservation page comes up.

I understand the needs to cut costs, but sacrificing service for that will only lead your company on to becoming bankrupt faster because no one will want to stay at your hotel. The point of a hotel is to receive concierge service and we received none of that with our stay. The desk ran out of laundry soap, you had to go to the desk to ask for towels, etc... I will most likely never stay at this self-service hotel again.

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Horrible Hotel! – Posted Aug 02, 2009
by banam75  (2 reviews)
   
         
Horrible

I am very upset with my stay at your hotel chain. First, I went to the gym, and the temperature was set at 85 degrees! I informed the front desk (Paul), said that they could not do anything about it. He told me to "crack the window." What type of hotel worker tells me to crack the window and takes no initiative to fix the problem.

Secondly, check-out time is 12p. The maid came and knocked on our door while we were asleep at 9a and wanted to service the room. She had assumed that we already checked out. Maid services should make sure that guests have completely checked out before intruding on our hotel. Plus, check out time should be a huge factor before they decide to service the room anyway.

Thirdly, I had made reservations through your website. There was nothing on there stating that you only service rooms once a week! I understand the need to cut costs, but you need to clearly indicate that so that customers can make decisions of staying with your hotel or not. I happen to think that is a big factor in determining whether or not I would stay with you all. I finally researched it on the website and the "service once a week" was in the "govt and military section" of the website. So, this means that only govt and military people are informed of the once a week service? This is ridiculous! I felt that I was deceived and conned into staying at your hotel because I got a great deal, but the most important information I wanted to see, or maybe didn't even think about at first, was hidden from me for some type of purpose. *Suggestion: You should clearly indicate that you only service the rooms once a week, customers have to take out their own trash everyday on your front home page website, or at least when the reservation page comes up.

I understand the needs to cut costs, but sacrificing service for that will only lead your company on to becoming bankrupt faster because no one will want to stay at your hotel. The point of a hotel is to receive concierge service and we received none of that with our stay. The desk ran out of laundry soap, you had to go to the desk to ask for towels, etc... I will most likely never stay at this self-service hotel again.

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Kitchens in the room.No restaurants – Posted Jan 01, 2009
   
         
Excellent

Kitchens in the room.No restaurants within walking distance. Overall the hotel was great although it's a bit far (seeing as how I didn't have a car) from any restaurants or grocery stores (although there is an AM/PM right next door).

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It was close to Disneyland with – Posted Oct 23, 2008
   
         
Mediocre

It was close to Disneyland with available transportation services and close to shopping and restaurants.Housekeeping was never done. Only once cleaned our room the whole time we were there. The location is excellent and overall it was a nice area,...

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I felt like I was at home for a great – Posted Sep 05, 2008
 
         
Excellent

I felt like I was at home for a great price.NA. I've stayed at extended stays before but this one is the best so far. I got to get away from the kids for three days two nights. I spent a whole day sleeping in the most comfortable hotel bed I've ever ...

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It had a complimentary laundry facility. – Posted Sep 04, 2008
   
         
Good

It had a complimentary laundry facility. Our studio suite had everything all accommodations i.e. fridge, microwave, iron, laundry basket etc.The blow dryer they provide is very outdated. I do not recommend for styling especially long hair. The...

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The room was clean and up to date.The – Posted Sep 04, 2008
   
         
Horrible

The room was clean and up to date.The front desk staff, no pool, far from Disneyland, no roll away, no maid service, no food. In general I was disappointed with the hotel in general. It was clean, but the staff was rude and not accommodating at all.

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The kitchen area.Noisy people above. – Posted Aug 25, 2008
   
         
Excellent

The kitchen area.Noisy people above. Looking forward to staying again.

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Comfortable, convenient, cozy.Need to – Posted Aug 17, 2008
   
         
Excellent

Comfortable, convenient, cozy.Need to clean everyday. Very nice and cozy room and very considerable kitchen.

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It had thick, plush beautiful towels, a – Posted Aug 15, 2008
   
         
Excellent

It had thick, plush beautiful towels, a dishwasher, and a very comfortable bed and sheets.There was a problem with the water and they had to shut down all the water for a few hours. It offered so many amenities that we did not get to use, e.g. free...

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