Candlewood Suites Jersey City - Page 1

This hotel was a wonderful surprise to us in October, 2007.

We were expecting a dump like every other hotel in NY. This one is spotless with new furnishings in the spacious room. We had a kitchenette with refrigerator, microwave, and dishes. It took 8 minutes to walk to the Path train and 5 minutes to get to Manhattan and the World Trade Center subway stop.

The little store in the hotel had too much junk food for sale, but the Harborside Financial Center nearby has restaurants and stores. Fitness center is excellent and the staff was very nice.

This hotel is one of the most terrible hotel i stayed in.

Hotel staff was not friendly at all. I stayed in room number 416 and bathroom tub did not drain. When i came back to hotel in evening after spending long day in NYC. I found that bath tub has drainage block problem and there was no way i could have taken bath in there.

When i contacted hotel staff about this problem they told me that they will get back to me in 10 mins. I called them again after about 20 mins. Then they again said same thing. After about an hour i went down to lobby and they told me that they can not help me with this. They told me to fix the bath tub drain problem myself!!!

Finally they gave me a key to broken room where i and my wife had to take all my towels, and other cloths and take bath and come back to my room again.

Till this point it was bad but it even went worse. When I asked them that they did not have this room ready, they can not charge me full room rent. They told me that because the travel website does not allow refund they can not do.

In lobby one staff told me that they are going to give me 2000 Candlewood priority club points which are worth about $400. THis was total lie and deciving when i checked on their website it was worth nothing. Infact they give that many points anyway for signing up.

I WILL NEVER EVER STAY IN CANDLEWOOD SUITS AGAIN... THEY HAVE NO ETHICS.. STAFF IS RUDE and HOTEL ROOM DOES NOT HAVE PROPER SERVICES...

I like the services of this hotel. The room service and the cleaning are also good. The staff response is also good. They even have kitchen accessories in their hotel so we can manage food as per our liking.

I used to live in Hoboken and work in Jersey City so I knew quite a bit more about the area than most travelers; indeed if you're going to visit New York you should seriously consider staying in Jersey City near a PATH station. Jersey City gets a bad rep, but in certain respects it's undeserved. The waterfront is a great place.

The room itself was nice, clean and well-located. Not to mention, amazingly reasonably priced for a room with a kitchen in the New York City area. Personally, I really liked the "Candlewood Pantry" concept; it's a great addition to that sort of extended-stay hotel.

However, at checkout the bill featured 3 billed nights for a 2-night stay. I still can't figure out how this could possibly have happened by accident. The error was corrected, but the authorization for the 3-night stay had already been taken on my credit card. Furthermore, there were two further authorizations for one night each, placed on my card, and Travelocity had taken a two-night authorization as well, so when the correct two-night authorization was taken, I had been authorized for a total of four-and-a-half times my stay.

This resulted in me having to skip eating on my trip back because my credit card was over the limit, and I could not use it to buy gas. This is definitely not a good thing.

I contacted the hotel management about this and nothing was done. The incorrect authorizations expired after a week, but the damage was done. Don't go there unless you're using an American Express card, or your work is paying in advance with their credit card.

It’s an excellent value for the money. It includes free parking which saves approximately thirty dollars a day in Jersey City. The only problem is getting a vacancy. Too many people are aware of the value.

This hotel made me feel respected: The staff used the proper salutations.