Candlewood Suites Hampton Norfolk

A terrible experience! When we arrived we had booked a room via the internet. When we got to the Candlewood, we were refused a room with 2 beds, though they were available. The person at the front desk said that the internet companies take sanctions against them if they give someone a room with a different bed configuration. This is completely untrue!! We were also told that if we wanted 2 beds we would have to forfeit our money paid over the and then pay DOUBLE the PROMISED amount. This would have made this mediocre, at best, motel more than the 4 stars in the area. End result one of us had TO SLEEP ON THE FLOOR! This same night other customers. left and did not return... On my attempts to talk to a manager I have been told, "we don't know when she is coming back, maybe sometime in May'. This motel really should be avoided!!!!

We didn't find out until after the second day that they only clean the rooms once a week, which meant in the four nights we were there the room was not cleaned. We had to go to the front desk to get towels. The front desk also closes at night. This is the first hotel I have stayed at that does not have a twenty-four hour front desk. The bed and pillows were also very uncomfortable.

It was a good value for an extended stay.

They had uncomfortable pillows and bed. The maid service is only once a week. I had to go to the front desk to get towels.