During my recent Christmas 2006 visit to Wichita to see my family, I was amazed at the lengths to which this establishment and its employees went to see that my stay was exceptional.
Upon checking in, I was given a room that was not cleaned as yet, however they gave me another room; which again, was not clean. The Director of Sales was actually at the front desk and took it upon herself to make sure the next room was clean before I made another trip to another room. I was given an upgraded room at no additional charge for the entire 5 day stay, plus the first night for no charge.
To some travelers, this might be enough to upset or become extremely frustrated, but in the true sense of the situation, this could happen to anyone. Regardless of the upgrade, it was enlightening to see the staff go to any lengths to welcome my stay.
Even the next morning when my door would not lock and the lock had to be replaced, they called out someone at 7:00 am to fix the problem.
All of the staff, inclusive of the Director of Sales, check-in and check-out staff was absolutely there to meet any and all of my needs.
The location is such that it is central to any and all services in Wichita. Having a room where you are able to cook your own meals or just enjoy the breakfast or dinner the hotel serves is a plus when traveling.
Not having maid service on the weekend did not prove to be a problem as my needs would have been met by the weekend staff person or any other needs such as linens, I could have received beforehand.
Even though I now live in Arizona, I am a Wichita native and had never stayed at this hotel before this last Christmas trip.
I would recommend this hotel and location to anyone who wants to experience a hotel that has not forgotten that customer service is at the top of the list. Thanks to everyone there for an enjoyable stay and you must know that I would and will stay again at your establishment.
Again, hats off to all of the management and staff!