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Calistoga Village Inn & Spa?

2 Stars
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Calistoga Village Inn & Spa? photo

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1880 Lincoln Ave   [edit info]
Calistoga, CA 94515, United States 707-942-0991 www.greatspa.com - see rates
Check-in time: 3:00p    Check-out time: 11:00a
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Hotel Review

1 of 12 reviews
 
Less than expected – Posted Sep 06, 2005
by BayHiker  (7 reviews)
   
         
Horrible
42 year old with a luxury budget, traveling for leisure

If you're looking to go to Calistoga to go wine tasting, or go antiquing, and you don't really care about where you stay, this place might be for you. We were expecting a lot more than what we received when we showed up at this hotel, especially for the price.

The rooms are ancient, they've fixed them up a bit since the 30's maybe, but need a lot more work. There was peeling paint on the ceiling, the driveway is falling apart, and they no longer have an exercise room. They have 3 pools, one large, one small and a hot tub, all are in disrepair and are not very appealing. If they just spent some time cleaning the facility and used a little paint, it would be a huge improvement, the property seems neglected. A little TLC would go along way here.

Their service is not very good either. I wanted a soda, and their soda machine was out, all I got from the staff was a suggestion to cross the highway and go to the other hotel and see if I could find one there. Later, when I needed an iron, they had me come over to the office to pick it up, delivery was "not possible" I was told because there was only on person on duty. But when I showed up two minutes later, there were at least two people at the front desk, and doing nothing that warranted my extra trip to the office. The iron itself was filthy, when I tried to iron my shirt, it left a nice dark streak on the shirt, making it unwearable. They also mixed up the pricing on the room, the spa, etc., it took a calculator to fix the problem. Their staff could use more training in service procedures and a better knowlegde of their pricing structure.

I would not recommend a stay here, research the hotel properly and know what you're in for before travelling. If I had known ahead of time what to expect, I would not have felt so let down as when we stayed here.

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