Caesars Indiana Hotel and Casino Hotel - Page 1

I have never stayed in the hotel which looks nice (see other comments), but I have visited this casino many times in my travels. Recently (July 12) the casino changed name from Caesar's to Horseshoe (but is still a Harrah's property). Supposedly, they spent $53 million on the renovation and change. I was looking forward to my return visit this week. HOW DISAPPOINTING!! First, the Casino has large areas of empty space where slot machines used to be, and there were banks of slots that were not working. Secondly, it appeared that many of the penny machines have been removed with 10 and 25 cent machine replacements. This made lines of people waiting for the much fewer number of penny slots. Third, the smoke level (the casino is smoking on ALL decks) was awful... much worse than I remembered. They obviously didn't spend much money on the ventilation system. The smokiness was so bad I left after 30 minutes.

I did play a couple of 2 cent machines which paid out virtually nothing in the time I was there. Comments in the local press from locals who played at this casino also suggested that the payouts had been tightened up and the slots were not at "loose." No wonder -- they have to pay for all those renovations and re-branding.

I will give this casino another try when I'm back in the future, but if this is how the "new" Horseshoe is going to be, I won't be going there much again.

Extremely disappointed with this casino. I'm going to explore the two others which are within an hour drive (French Lick and Belterra) to see if they are any better.

very poor customer service. We booked and paid for non smoking king and after driving 5 hours were told they had sold out of those rooms. Manager was very unsympathetic and told us that we could only ask for preferences and they weren't guaranteed. Won't go back.

All was great at the Caesar's Indiana hotel except the floors of both the rooms we reserved had not been vacuumed. The food, the service and the employees were all fine.

It was my first time at this hotel. All the services were excellent. I will go there again.

This hotel made me feel secure: The stay was excellent. The room was clean and it had everything needed. The restaurant was good.

Hotel front desk & bellman know how to settle any problems, most hotels just say thats how it is here. Our bellman was very helpful being this was our first visit. Nice walking trail just out of hotel next to their 24 hour valet. I found the pool to be clean and plenty of fresh towels. Food is good, room service fast. There was one thing I didn't like ... a long walk to casino from hotel. Dealers & staff on boat are really friendly and want you to enjoy yourself. Snack bars on every floor of boat are great ... pizza is the best !

All in all Caesars Indiana is a nice place to get away to, beats that 5 hour plane ride to Las Vegas !