Budget Inn Express Gillette

I stayed here enough that I got a pretty good feel of how Budget Inn is ran. The first time the bedding, smelled of body odor. The staff was good about replacing the bedding asap. We stayed on a holiday and the coninental breakfast was dry, the pastries and bread was hard, nothing was changed for three days. On another occasion, the bathroon smelled of urine and when the staff was notified, nothing was done (very upsetting). The rooms are pretty small, no coffee pot. The swimming pool is okay, we have little guys and there is not much shallow water for the kids. It is cool in the winter and warm in the summer, so heating and cooling could be better. I think that last stay, will definently be our last stay at The Budget Inn.

What a bunch of crooks! I made my reservation for July 2008 in October 2007. I was quoted about $75/night and booked. Received confirmation number and thought I was all set. I get a call in early April from a night manager. She tells me that whoever made my reservation messed up and she can't tell who did it. The "real" price is $175/night. I told her I found this unacceptable and asked if it had anything to do with the BMW rally in July. She said "The room prices have been $175/night since December when we found out about the BMW Rally". I reminded her that my reservation was made in October but she didn't care. I asked her top have the owner call me. A week or so goes by and I hear nothing so I call back. The owners out and I should try back in a week. I do as requested but the owner is still not in. I ask to speak to whoever is one step down the food chain and they give me the managers wife! I explain the situation to her and she tells me "you're lucky we didn't just cancel the reservation and not tell you about it". Now I'm getting pissed. While I tell her that I want her to cancel my reservation I also let her know that I'm going to file complaints with the BBB and the Chamber of Commerce. I'll also tell my story on Yahoo Travel, Expedia and any other organization that helps them advertise. She simply hangs up on me. I called back to get a confirmation number of my cancellation and the person that answers tells me that I'm not in the system. "Someone must have removed you already". I tell him I want written confirmation of the cancellation mailed to me because my new fear is they will charge me for the room anyway as I feel they are unscrupulous. He says he'll forward the information to the manager. Any guesses as to whether or not they'll mail me anything? I HIGHLY RECOMMEND THAT NOBODY DOES BUSINESS WITH THIS ORGANIZATION!

The hotel was very clean and the staff was exceptionally friendly.

It was clean and service was prompt. I would recommend it.

All was fine. The phone was not working properly and the front desk person was very quick in bringing and hooking up another - this was good and above good service.