I went to the Grand Canyon for the first time and chose the Bright Angel Lodge based on photos and reviews I had read on a site like this. The prices were about the lowest on the South Rim to begin with, but because I went in the middle of December, they were so low that I was able to afford an extra night.
The rooms are basic and no frills. No TV or radio but at a place like the Grand Canyon I wasn't expecting to spend a lot of time in my room anyway. It had a desk with a phone, clock, dresser, night stand, and a closet. It was very clean. It also had a shower stall, but no tub. The bed was fairly comfortable; I slept well. The rooms are in large bungalows which are separate from the main hotel building. The only thing about the room was that the walls were paper thin and you could hear a pin drop outside the door. Bring earplugs if you are noise-sensitive, but generally the noise was just people occasionally walking up and down the corridor or coming in and out the main bungalow door.
Any questions or complaints were addressed promptly (e.g. there was no clock in the room when I got there and they brought me one right away when I asked) and the front desk staff was very knowledgeable and helpful with sightseeing and tour info.
There is absolutely no cell phone reception at the Grand Canyon (good thing, I think) but there are calling card dispensers in the hotel and a public internet terminal next to the main desk where you can feed in a couple bucks for a few minutes of internet service.
This is definitely not a luxury hotel, so people used to fluffy rooms and concierge service and such should try the El Tovar instead. I loved the fact that this hotel was the last in the row of hotels, on the western end, it is the closest to the Bright Angel Trail and just steps from the rim. Also, all the tour buses load up right in front of the Bright Angel so it's convenient for that as well. The hotel has a restaurant (good food), a bar, a gift shop, a museum room and a main lobby with a large fireplace.
I'll definitely go back. The only thing I might do differently is to try to get one of the individual cabins next time. They’re more expensive, but they are completely detached and have a Canyon View.