rooms were fine, housekeeping staff PERFECT. gave us a wrong room at check-in never moved us. front desk area dark and creepy. lots of seedy looking people lurking about. . bar service at the pay bar awful! both of them totally ignored. machine service was finally good the day we complained to management. Victorian Room restaurant breakfast great so was the service, at Dinner, steaks were tough and tasteless. Baked potato was perfect. Not sure if I will ever be back. should have kept my reservations at the Mirage.