I checked into room #101 and the smell of urine was overpowering. I was told to check room #213, and the smell of mildew was very strong.
I finally settled for room #413. After 5 minutes working in the corner near the sliding glass door, I realized that someone or something had urinated in that corner of the room.
I complained to the front desk and was told that I had accepted room #413,
so I couldn't be moved. I called Best Western's 800 number and was told that all Best Western franchisees sign a clause in their agreements that says that they must either move me to another room if I request it, or move me to another Best Western if I request it, or move me to another hotel brand if I request that. I called the front desk and told them what I was told by Best Western at the 800 #.
Lo and behold I was transferred to a clean smelling room (#501) and the
lady at the front desk even volunteered an apology without my even asking for one, I think that the people at customer service at the 800 # had already contacted her.
So the hotel gets a "1" from me for everything that they put me through.