I stayed here three nights. In my last day, I heard a guy screaming asking for help. He fell in his bathtub. I called front desk saying that a person needs help in the next room and told them what I heard. I went back and asked the injured person if he was fine? After few minutes no one from the hotel appeared, so I went back to his room and talk trough his door. Finally, after almost 10 minutes someone from the hotel showed up. I met the injured person after few minutes and his back was bruise, he was around 70 year old man. He thanked me and told me that the hotel person told hi, “Be careful next time.” I was shocked.
They didn't tell him to go and check to a near hospital or call 911. Nothing.
He asked me if I can bring him some ice because he didn't want to deal with the hotel personnel any more and I didn't blame him.
I met the manager in the afternoon and asked me. "So, you heard the guy?” I said because his bathroom was next to my (just a wall between) Then, the manager told me that there was soap in the bathtub and it was the guy’s fault. The question was his fault or not, the hotel should provide him help when a guest has an accident.
At night I ask the front desk person for a bucket of ice while she was talking on the phone with her cousin. She said that I had one in my room. I replied to her that I gave it earlier to the injured guest and explain what happened. Then she started screaming and became rude and said that they don't have any buckets of ice available. She was really rude and the other person who was checking in was also shocked by her attitude.
I ask to speak with the manager and she keep screaming. Finally, the manager came and told me that they don't have any. I asked him and finally call the person in charge. It was almost 15 minutes since I asked for the bucket of ice. All I got as the bucket, no ice. I told the manager if some one can bring it to my room and he said “No”, because they don't give that service to their guest. He even told me that I have to wait for the bucket or they will not give it to me.
After all I went through, it would have been nice if he brought it himself to my room as a courtesy, but he refused.
Don’t go to this hotel. You can have an accident and, believe it or not, nobody will help you. Management and personnel is rude. If you need something, no one will give it to you.