Best Western Wayside Inn Motel - Page 1

The hotel has a good location, convenient, but off the heavy traffic on the main highway. The very helpful staff got the outdoor hot tub ready for us. They served a good continental breakfast. There was plenty of hot water in the clean and good functioning shower. We liked the very comfortable bed and pillows. The heater heated the room efficiently. There were plenty of clean towels and washcloths. We had a very quiet night sleep, even though it was the spring break weekend.

When I arrived, the clerk was having a personal conversation with a patron and I had to wait for more than ten minutes. I thought this to not only to be discourteous, but unprofessional as well. It was very disappointing. The operator on the phone seemed incapable of answering questions. It took longer than it should have to change plans and dates.

The floors and beds are worn out, they need to be fixed or replaced.

We are rarely disappointed with Best Western. When we have a problem it is usually rectified quickly.

This hotel made me feel welcome: Knowing us from previous visits and treating us like a respected 'regular'.