Walking in we thought we'd made a good choice. The lobby was recently re-done and was very attractive. But looks are deceiving in this case.
Check-in took forever - not just ours, but every check-in I saw had issues. Everytime I went to the desk for something there was a line of people and they all had trouble checking in. The staff were very slow and all but one were rude and acted as if we were bothering them by being there. Even my husband thought so, and he has the patience of Job.
Our tub would not drain, and the surly repairman added Draino which made it a little better, but it was not fixed.
The bathroom was not quite clean, and three of our towels were not clean.
Breakfast (which was very boring and not that great) was included in our room rate, but we were never told about getting a "coupon" at the front desk before eating, so we were presented with a bill, $29.40 for the four of us! Each day we had to go get a coupon, and the first time they gave me a very hard time about it saying I should have gotten it at check-in.
The hours for breakfast were limited to 7-9 am. We needed to be at the metro by 7 one morning for an appointment in DC, so we couldn't even eat. To top it off, they charged us for breakfast that morning, but we checked out before breakfast even began! I'm still fighting with them over that one.
We were never given a Metro shuttle schedule, and only once was it available when we needed to leave for the city. Once the wait was going to be 2 hours! The van was just sitting there in the parking lot - surely one of the employees could have taken us over. We just got directions and drove ourselves. Thankfully we had no trouble finding a parking spot.
Also, we were hoping the kids could swim for a while each day to burn off some energy, but the pool was not yet open. They somehow failed to mention that when I made my reservations and asked about a pool.
The main reasons we chose the hotel were:
breakfast was included
free shuttle to the Metro
the pool.
All three were big disappointments.
We've stayed at lots of Best Westerns and never had a problem, but this hotel was an exception. Just about anywhere else would have been better.