Best Western Washington Gateway Hotel Traveler Review

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Best Western Washington Gateway Hotel
Okay 5.0/10 18 reviews
1251 W Montgomery Ave, Rockville, MD 20850
Hotel Class: 2 Stars
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Hotel Review

3.0/10
Poor
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Posted Apr 30, 07 by Uncle99, 1 reviews 
45 year old with a moderate budget

The promised internet service was simply unavailable for the duration of our stay, three nights in April 2007. The lobby was a demolition zone, with workers using jackhammers to tear up the floor. I should have been warned when I booked the room, but was not. My family, two adults and two children, were placed on a floor wing with 35 7th-grade girls, who were happily slamming doors and giggling in the hallways outside our door until 10:30 in the evening. After being warned by the 'class trip' adults, that the girls were uncontrollable, we asked the hotel to move us. To their credit, they immediately gave us a new room. But we should not have been given the first room to begin with.

The hotel is very poorly designed and rather seedy. The doors were apparently designed to slam loudly when shut. The signs on the walls, indicating where to find your room, had a white foreground against a grey background, so they were unreadable to anyone standing more than two feet away. I kid you not. The elevators would stop with the direction arrow pointing the opposite of what you requested, and then allow you to go in that direction anyway. The 'free' breakfast was barely acceptable, no bacon or sausage. This is most unusual for a 'full American style breakfast'.

The tarp covering the swimming pool was partially off, leaving the deeper end of the pool uncovered. Was it that way all winter? It looked like a filthy mess. Somehow I doubt that the pool will be open first thing in the summer season. The vending machines were mostly empty. The hotel seems mostly used by groups, such as, tired European tourists or class trips. I only stayed there for the convenience of being near the funeral home where my brother's wake was held. This is definitely a low-end place. It is cheap but not worth the aggravation.

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