Best Western Villa del Lago Hotel - Page 1

I was traveling to San Diego When my car had problems. I was not planing to stay the night however, my car needed repairs. So I stayed at this hotel and was treated very nice. I had a great room and a great dinner in the Atrium Grill. I will make it a point to stop on my way back home.

We always stay here on the way north from Los Angeles. It’s a great hotel to stay at.

It’s a great hotel. The food was great and the staff and bartender were very friendly and professional!

This hotel made me feel welcome: They were very friendly at check-in.

I stayed at this property on January 5, 2007 on my way to a meeting in San Francisco.

The beds are very nice and comfortable. This not your typical Best Western, it’s been upgraded.

The food in the Atrium Bar and Grill is outstanding. I was pleasantly surprised to find a restaurant that served such a variety of items with the quality of a 4 star restaurant.

I got up the next day and I was very happy to see a great continental breakfast and friendly staff ready to greet me.

I went to my meeting then drove back that night and stayed a second night. This time I walked around the hotel to take it all in. This is a great place to stay.

On my next trip I am going to bring my wife and we will enjoy Diablo Grande Golf Course. I cannot wait!

Stayed here early May 06. Hotel was nice enough and the people friendly. When inquired we were told that the pool would be open, upon check-in we were informed not yet - we think. Doors very heavy and slammed shut with a lot of force. No room service but could pick up from restaurant. Food was OK but they missed 2 parts of the order, had to go back, no apology, just blamed the kitchen. Free breakfast buffet just OK.

Check out was terrible. Tried to pay with a BW gift card the guy at the desk tried to run it through as a credit card. I had to point out it was a gift card and he wasn’t sure what to do. After fumbling around for quite a while he said all computer lines were down and I would have to use another method of payment. It took at least 30 minutes to check out. Not acceptable.

When we just got home and a few days later there was a letter from Best Western Villa Del Lago (front desk manager Anna Martinez) saying they would be charging me for a night’s stay that I had reserved but not shown up for.

My reservation was made through the Best western web site on March 27 for the night of May 5, which we were there for. Villa Del Lago claimed I phoned on March 27 to reserve for May 6, which is not true.

I called Anna Martinez 4 times this morning and even though she was in she would not take my calls or call back. Finally someone else called, we went through the situation and identified that someone there had duplicated the reservation with the wrong date. No apology on their part was made, just that I would not be charged for their error. Terrible service and expensive.