Best Western Stuart Downtown Hotel - Page 1

We booked two rooms for this hotel from Friday to Monday for a wedding. When we got there, the beds were full size, the rooms had a strong musty odor and were very smoky.

The staff response was that they have no control over what people do once they are in a room, therefore they cannot control if guests smoke in a non-smoking room.

The place is not a 3 Star hotel as advertised. Even when we asked the staff and the manager they all stated that the hotel was by no means a 3 star, and since they are trying to renovate the place, they are expecting it to be in the future.

We were very disappointed. It was so bad that after being in the rooms for 30 minutes we decided to check out. The rooms were very humid. The rooms were run down and not cleaned appropriately. You can hear what is going on in other room's bathrooms. The bed was lumpy and uncomfortable. The carpet needed cleaning. We called hotwire and they basically told us that they have it rated as a 3 star and basically we have lost our money since it was non refundable.

We had two toddlers with us and this was definitely not a place to stay with small children. The staff was courteous and helpful, but the place was a low budget motel.

Asking for extra pillows and towels without a hassle is a plus and they didn't act like it was a crime to use as many as we did. Being able to ask for anything extra without a problem is always a plus and appreciated.

Clean, convenient, comfortable, good value.