Best Western Stevens Inn Motel - Page 1

I am amazed at how horrible the service was at this hotel. Not a friendly helpful face at the front desk or restaurant. Except for the cook. I needed help and was completely ignored, I mean deliberatly ignored, not once but three times. My mother finally asked a cook for assistance and he obliged. My friend had a small reception for her nuptuials there. The hallway was cluttered with junk, and the food and set up was almost an hour late. I heard the mayor of Carlsbad owns this hotel, how utterly disapointing. The rate was ridiculous. My friend's guests were made to stay at other hotels because of lack of availability, and low and behold I walk up and get a room. My room was nicer than hers, and she was the bride for goodness sake. There are better hotels in Carlsbad for sure.

It was convenient to places we were going. It was comfortable, with good service, friendly employees and a good restaurant.

It is centrally located. It needs a renovation badly. The rooms had a bit of an insect issue.

It is a very old run down hotel, not overly clean, with poor quality of beds and furniture.

I was not happy when I got a smoking room when I wanted a non smoking room.