Best Western Steeplegate Inn Hotel

Major problem: even the "non-smoking" rooms reeked of smoke because there were non smoking rooms on the same level as smoking. We had an incident in the atrium (lovely place to mingle with family) because a group of smokers, who claimed that "they came here every year" (so I suppose that means they felt they had some sort of rights), refused to extinguish their smokes when asked politely and made it unbearable for some of our family members (we were gathering for a 65th wedding anniversary) to enjoy themselves. I would not go back to this place with their existing smoking policy...and hence the "cleanliness" rating.

All was as usual and very nice as expected.

Great stay for the Family. We always stay there to get away for the weekend. The rooms are very well decorated and the pool and atruim area are great for the family to relax in. The new fitness room is great with free weights and new exercise equipment. The staff that we have encountered is very friendly and accomodating. They also have a great Sunday brunch.

There was nothing bad we found with this facility.

This hotel made me feel welcome: All employees made us feel like they have known us for years.

Upon my arrival, the staff was friendly and helpful. The restaurant was clean and the food was excellent and reasonably priced. My room was clean and the free buffet breakfast was excellent. If I had to give them a grade it would be A plus. I enjoyed them very much.

This hotel made me feel content: I felt content because everything that I needed was right at hand, internet access, nice bar and excellent restaurant.