Best Western Sovereign Hotel Keene Hotel - Page 1

The hotel was conveniently located and good for the occasion. The staff was very professional and courteous.

When I made the reservation, I let them know I would not be checking in until four or five o'clock in the morning due to work and a long drive from New York. The woman on the phone said that since I used a credit card, there would not be a problem and the room would be held for me. When I got there at five o'clock, the man at the desk seemed annoyed and told me they had me down as a no show. I explained that on the phone they said they would hold the room for me, but he did not care and he was very rude. Also, I bought a soda from the vending machine and it tasted funny. I happened to check the bottle and it was dated two years ago.

The overall experience was very positive. The staff was friendly and efficient.

This hotel made me feel welcome: The check in staff was very friendly and accommodating and they made sure that all of our needs were met.

We had a great stay. Everyone was pleasant for our annual stay with family. We will return again this year.

The only complaint was that the beds were very hard.