Best Western Shippensburg Hotel Hotel - Page 1

My husband and I recently made a trip to Shippensburg for our neice's wedding. We stayed at Best Western since we were familiar with the area, having stayed there when it was Amerihost (and were quite pleased with Amerihost). Upon check-in, by a blonde, pregnant young woman who wasn't all that friendly, we found our room to be quite a surprise with a refridgerator and microwave already there. I usually have to request a refridgerator to store my insulin. The bathroom, however, left a lot to be desired. It just wasn't clean! We needed a couple more pillows, so I was going to call the front desk, only to find our phone wasn't even hooked up! I walked down to the front desk to tell the attendant (same girl) and to ask her for more pillows and was told rudely that they had no extra pillows. Regarding the phone....she asked if it was hooked up to the wall. DUH! Isn't that the hotel's job to ensure everything is in working order before letting guests in the room? My husband ended up having to untangle wires to hook it up. She never sent anyone to our room or phoned to check on the line. OH, and never mind sleeping! The air conditioner made so much noise that made it impossible. Next time we're in Shippensburg, believe me, we will find another hotel to stay in that will be more accommodating.

Mary Ann Mach.....ROOM 208

We only stayed for one night at this hotel, as we were only about 3 hours from home, and just in for the weekend to attend a wedding. Check in started at 3 PM, however the wedding was scheduled for 2 PM. We arrived at the hotel around noon, and planned to freshen up in a relative's room that was staying at this hotel also. But, just out of curiosity, I decided to check at the front desk to see if our room was available. The very nice, accomodating, and very pregnant front desk clerk said that it was, and allowed us to check in early. (Very nice! Earned bonus points!)

Once in our room, we were pleasantly surprised by the amneties. Microwave, fridge, iron and board, and a safe! We also noticed that a pair of wall-mounted lamps were just hanging on by a screw-one good shake and they would have come off! We also realized that there was no listing for the TV channels, and that once the TV was turned on, the channels listed didn't match what we were actually viewing (ie: "CBS" was actually Disney.) (This one was a wash-no bonus points.)

The indoor pool area looked nice, refreshing, and inviting. We were able to take advantage of the pool after the wedding reception. However, there were not enough available towels. And the hotel was so cold with the AC, that we had to "sneak" a towel out of the pool area, so as to keep our daughter wrapped up until we got back to our room. (Again, a wash.)

There was also a computer with internet access available for all guests to use, which was nice. It seemed in the way, though, and there was only one computer availabe, which wasn't so nice. The continental breakfast and coffee were only so-so, and could have been better. (Bonus point for the PC-most hotels only offer a hook-up in the room, then charge you to log on.)

Also, at one point, I tried calling information to get the number to call our hotel, and was told that the Best Western of Shippensburg didn't exist. I was connected once to the B.W. in Carlisle, and a 2nd time to the B.W. in Chambersburg, and neither was the correct location. Had me wondering if I could be charged for staying in a hotel that didn't exist? Would the room charge not exist either? Apparently not, as the charge has already gone through my account!

Overall, we would stay at this location again, and strongly consider other Best Western locations in the future.

It had just been sold a week before we got there which was probably why they had mixed up our reservations. It was straightened out amicably. It was not as nice a stay as we had the previous few years as we went once a year.

We stayed for seven days while visiting family. The location was excellent; close to the interstate. The service was exceptional and the rooms were clean. We loved the pool, whirlpool, sauna and exercise room. Wireless Internet had a 24/7 free customer support and were very knowledgeable.

This hotel is usually very good. There have been a few problems in the past with the swimming pool, but not recently.