I traveled with a group of 33 senior citizens and stayed 4 nights. We expected 2 Queen Beds and a sofa bed as advertised on several web sites, but the beds were doubles. Not a problem, but something to be aware of. The beds were very comfortable and the continental breakfast was better than we expected.
This is probably the only hotel I've stayed in that did not offer free local phone calls - a $20.00 deposit is required to make local calls. Don't know how much they charge for a call, but advise you have and use a cell phone. Very inconvenient. Some of the phones in some rooms didn't work at all; you couldn't even call the front desk.
If their shuttle is out of service, as it was during our stay, the charge for transportation to/from the airport is $5.00/person, with only 2 vouchers per room. Additional guests in a room pay $12.50. We had reserved the shuttle, after it was repaired, to take all of us to a scheduled dinner, but some guests that were not with our party got on the shuttle. We explained that we'd reserved it, but they complained to one of the desk clerks and she told us, in a rather rude fashion, that the shuttles were 1st come, 1st served and that we could not reserve it. However, all of us were waiting in the lobby prior to the time of scheduled departure, but she put the party that was waiting outside on ahead of us. So, some of us were late for our dinner party.
The traffic in Boston is terrible, so, if you take a taxi, hang on to your seats!
The taxi fares are very reasonable. Allow extra time and be somewhat familiar with the city, because many of the taxi drivers have no idea where anything is and the fares tend to run up. Example: several of our party split up and took two cabs to the same location at the same time. One of the trips was less than $6, but the other was over $8.
The check-in/out was easy and pleasant.