Best Western Rio Grande Inn Hotel

Lovely clean room, very comfortable bed and chairs. Quiet even tho a girl's volleyball team had checked in. Because of the ladies, breakfast was a bit crowded but there was plenty of it and it was quite tasty. Very friendly, courteous staff.

Great Location for walking a few blocks to Old Towne. The lady at the front desk very helpful and friendly. We could check in at 10:30 a.m.

Beds and pillows comfortable. Very clean room.

Breakfast was good.

Great price if you use the entertainment card.

The dining room service was slow and not accurate. There was too much new staff at the same time.

It was a convenient location. The hotel was very comfortable and clean.

Problem 1: The card-key to access the hotel room door did not work for myself or other people staying at the hotel.

Problem 2: The temperature/pressure control for the shower did not work and the water was ice cold which meant that I did not get a shower.

Comments: Best Western needs to evaluate the training of their representatives at the front desk. All the representative I encountered never made eye contact, were never pleasant, and didn't care about how they came across or how they provided the service. No solution was offered to either myself or the other occupant regarding the cardkey not working. I had to make sure to come in at the same time as others coming into the hotel room area. It was obviously a problem because people were propping the security door open. When I brought forward the problem about the shower not working, all they told me was that they would report it to maintenance. There was no consideration at all for my discomfort or offer for me to take a shower in another room at the hotel. Best Western may be the largest hotel chain but they sure aren't the best!!!