Everything was great up until check out. We used a check card for check in and even though I painstakingly explained that the original amount was pre-approved (as they do when you first check in), and had already posted to my account (I had done my internet banking in the room before going to the office) due to the fact that check cards post quicker than credit cards (our stay was for 9 days), they still charged us a second time.
To this date, 7/19/06, we have not received a credit back to our account. The manager seems to be at lunch or in meetings every time we call and when we began getting upset, they said to let Best Western handle the matter. This, after sending them my bank statement showing the deductions! Funny, when I went into the office to extend our stay by 3 days, I nosily read a letter lying on the counter and it was from a person dealing with the same issue. That is why I checked my account before going to the office.
It’s a great place, just watch for the fraudulent charges.