Best Western Providence Seekonk - Page 1

I have stayed in a couple of other local hotels in the area and only will stay here from now on. Will be returning several times a year because of a child in a college near the hotel. Very Professional Staff. Thank You.

Very friendly staff at front desk. Breakfast also great. Look forward to future stays. Thank You.

James was very helpfull and accomadating. He helped the family through our difficult time. Thank You. Irene was great also.

This hotel was new, clean and had a better than expected breakfast.

However, I didn't feel quite comfortable there. I was visiting New England to see the fall foliage and local flavor. I was disoriented when walking into the foyer decorated with ultra-cheap silk flowers, unhemmed chair and table coverings and heavy dark draperies - all with a foreign flavor (Every coffee and end table covered with ill-fitting tablecloths). It just didn't seem congruent with the natural setting.

It's not what I was expecting and I would probably choose a different hotel on my next visit.

This is a brand new hotel and, therefore, clean and in good condition. I stayed a total of 6 nights and the breakfast staff do like to keep a constant eye on guests so people will not walk out with bananas nor coffee. The coffee cups are tiny and lids are not provided either, I guess to make it more difficult to 'steal' coffee. I was pleasantly surprised there was a Belgian waffle maker for the continental breakfast, but noticed it had strangely disappeared Sat and Sun.

I had made my reservation via the hotel's website - 1 basic room with a king bed for $557.60 + $54.09 tax for a total of $611.69. I needed to change to a basic room with 2 queen beds which was the exact same rate on the Internet, but could not change it via the website. I called the reservations number and told them I wanted to change the number of beds and they quoted me a higher rate than the original. I asked if I could have the same rate and she said, "yes" and told me my credit card would be changed $612. It wasn't until after I checked in that I noticed the $612 was PRE-tax now, so my total had gone up to $671. The manager, who I found out later was the owner, made some calls after I gave him my reservation confirmations but said there was nothing he could do. I called Best Western customer service then and was asked if I had spoken to the owner about this, because there was nothing they could do? They did offer me 1000 points, worth $100, to my Gold Crown Club Card. I reluctantly agreed but when I returned from my trip, I looked to see what 1000 points could buy and the answer is nothing. It requires 6,250 points just to get a $25 gift card! This means my 1000 points, which they said was worth $100, is really worth $4.

I have emailed BW customer service since then to be told that the issue has been "resolved" and they would send me a $25 BW travel card, which I told them I did not want since I wouldn''t stay in any Best Western again.

There are plenty of hotels in Seekonk and I urge you to choose a different one to stay.