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Best Western Promenade Hotel in the Historic District

3 Stars
 
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412 W Bay Street   [edit info]
Savannah, GA 31401-1115, United States +1 912 233 1011 book.bestwestern.com - see rates
Check-in time: 3:00p    Check-out time: 11:00a
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Discover this charming Savannah, Georgia hotel located within walking distance of the Historic District, River Street and the City Market... more »
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average guest rating 2.7 out of 5

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Sort by:   newest   best   worst 11-20 of 59 reviews

Hotel Review – – Posted May 11, 2007
   
         
Mediocre
64 year old male with a luxury budget, traveling for leisure

They had our reservations all messed up. The night supervisor was not very helpful but the worker at the check in knew more and helped more. They did not get the rooms ready until two hours later at half past nine o'clock in the evening and we did not get the rooms we reserved. They were overbooked and it was obvious. The room we finally settled on had two double beds not the queen and king single we asked for. The same thing happened with our friends, but they were moved into the correct one the next day of a three day stay. We stayed where we were and we did not get what was reserved. There was a broken chair in the room and a very large oversized table that made it hard to negotiate around. The non smoking room smelt of cigarette smoke coming from the room above, probably from the air vent. It did not happen all the time. The complimentary breakfast was pretty good.

I am not likely to return to the Best Western Promenade Hotel in the Historic District.
I would not recommend it to friends.
HorribleExcellent
12345
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Hotel Review – – Posted Jan 06, 2007
   
         
Good
62 year old female with a luxury budget, traveling for leisure

The location was a little scary, but the room accommodations were superb and the front desk personnel were extremely friendly and helpful.

The front desk person greeted me immediately upon arrival at the desk. When I asked for local information I was given maps and directions enthusiastically. I was told to call the hotel if I got lost and they would help me find the way back. They were great.

I am very likely to return to the Best Western Promenade Hotel in the Historic District.
I would definitely recommend it to friends.
HorribleExcellent
12345
Overall value for price
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Hotel Review – – Posted Jan 07, 2007
   
         
Okay
55 year old male with a luxury budget, traveling for leisure

It’s a great location. It had a nice but average room. It’s a little overpriced.

I am somewhat likely to return to the Best Western Promenade Hotel in the Historic District.
I might recommend it to friends.
HorribleExcellent
12345
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Did not honor the rate – Posted Jul 12, 2007
by OfficerPat0053  (1 reviews)
   
         
Horrible
47 year old male with a moderate budget, traveling for leisure

Was quoted a govnt. rate over the phone (police officer) and booked one room. When we arrived, they would not honor the rate. The office manager basically said, "That is the rate, too bad." She was rude and when we complained with Best Western Corporate, she told them that she did not honor the rate because we did not have ID. That is a lie. A police officer always carries his badge and ID. We are outraged. We had to leave Savannah because we could not find another hotel (all were booked up). We are now attempting to file a complaint with the Better Business Bureau and the Chamber of Commerce.

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Continental breakfast was okay.Too – Posted Jun 09, 2007
   
         
Mediocre

Continental breakfast was okay.Too expensive for what you get. Room was not very clean, bathroom smelt. No elevators. Very noisy at night.“I would not recommend this hotel to any of my friends. The room was not very clean and the bathroom smelled...

read full hotel review on MYTravelGuide

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Dirty Dirty!!!!!! – Posted Mar 16, 2007
   
         
Mediocre

We stayed in room 114 and found it to be very dirty. A crevice tool on the vacuum would be a great asset. The dust and dirt around the edges of the room was terrible. The door did not seem very secure. The wire mold along the wall was also laden...

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Hotel Review – – Posted Jul 18, 2006
   
         
Okay
62 year old female with a luxury budget, traveling for leisure

I was content with the price for the quality of the hotel.

I am somewhat likely to return to the Best Western Promenade Hotel in the Historic District.
I might recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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Were very helpful with directions and – Posted Feb 18, 2007
   
         
Mediocre

Were very helpful with directions and lobby very nice.Desk clerk was not friendly and hotel rooms did not look or feel clean.“It took 2 1/2 hours to get our room which was suppose to be a King/smoking. Our first room was double/non smoking (322). We ...

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Hotel Review – – Posted Feb 16, 2006
   
         
Okay
by a traveler from Apollo Beach, FL
71 year old female with a luxury budget, traveling for leisure

The room amenities were luxurious.

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Dirty! Dirty! – Posted Oct 09, 2006
   
         
Horrible

This was the worst place ever!! Bed linens were dirty..body hair all over sheets and in the shower and the room smelled like must.

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