Best Western Pioneer Inn Lahaina Hotel

The hotel was a great value. The front desk personnel were friendly and helped me get tour information. They allowed me to check out a couple of hours late due to a tour.

This hotel made me feel welcome: The staff was friendly. It's a budget hotel, by Hawaii standards anyway, but they still helped me get tours and were nice about it.

The Pioneer Inn is in a great location! We enjoyed its old-fashioned charm, right next to an incredible banyan tree. But it is just a basic hotel. Their pool needs updating as it is uninviting. Also, we wished the rooms had small refrigerators and in-room safes.

This hotel made me feel comfortable: Because was tired, accidentally locked my plane ticket and my keys in a suitcase. The maintenance staff responded quickly and efficiently to open the suitcase without ruining it. I also forgot pj's in the room and when returned from an all-day tou.