Best Western Pavilions Hotel - Page 2

The hotel was old but very well maintained. This was one of my better stays. I stayed for six days.

The hotel was conveniently located. It was clean and inexpensive. It was a good place to crash while visiting Disneyland.

There was a wake-up call schedule for five AM that I did not ask for. I notified the front desk and they said they have canceled it. It happened every morning even after notifying the front desk staff. Other than that, the location and cleanliness were great.

This hotel made me feel relaxed: The color of my room was relaxing.

It was functional and close to the convention center. But someone else had booked the room.

It was in the perfect location for what we needed. The beds could have been a little more comfortable but it was a very pleasant stay. The pool could have been cleaner.

This hotel is cheap and in a convenient location to Disneyland. It wasn't quite as good a value as some of the other hotels in the area, but would do in a pinch.

We booked five rooms under our name for four people per room. One of the people who arrived five hours before we all did was unable to access the room although she had the confirmation number and the name and they called me to ask for permission to let her in the room. The clerks would not allow her in the room so she had to sit for five hours before we showed up.

That evening I was not allowed to check into all five rooms even though I had prepaid for each room, because I had put my daughter and son's names on two of them. When we finally all arrived and could check all in, they did not ask for the names of the other people occupying the room but gave us four keys per room.

When one of the kids returned the next evening because she was throwing up, she discovered she had a demagnitized room key so she went to ask for another one. They would not give her another one although it was apparent she had spent the previous night in that room. We could not reach my son so they reached me, I gave permission and the hotel would not allow her in the room anyway even though I paid for the room. They let her throw up in the parking lot for over an hour while we found my son. It ruined the night for all of us. When I asked to speak to the manager on call or manager on duty, they informed me that they were unable to call them because it would inconvenience them! Do not stay at this place.