The room key "cards" never worked right. Every time we needed into an
entrance or into our room, my husband would have to leave me standing in
the hall or outside in the wind so that he could run to the lobby and
have the card re-keyed. Each time, no one asked for an ID, so anyone
could have been getting into our room.
Also, the tub in the bathroom area is very slippery and no bath mat was
provided. I fell in the tub this morning trying to take a shower. Now,
my upper left leg is very sore and made my return trip home very
uncomfortable. I had to lay down the entire 10 hour trip home.
My husband asked to speak to a manager last night, but the night clerk
could hardly speak English. This morning at 7:15AM when we checked out,
my husband asked to speak to a manager, but he was told there is not
one on duty until 10AM. We went ahead and paid our bill, but we feel we
deserve a full refund.
I was still in pain and tried to contact the manager/owner. She hung up on me. I called back. She told me to stop harassing her and not to call her hotel again.