***"Complimentary Managers Reception every Monday thru Thursday (includes, light snacks and beverages)!!!"*** This 100% non-smoking,... more »
***"Complimentary Managers Reception every Monday thru Thursday (includes, light snacks and beverages)!!!"*** This 100% non-smoking, full-service hotel offers convenient access to the local hospital district, Texas Tech University and the Buddy Holly Center. Situated off northwestern Texas' Loop 289 and the Marsha Sharp Freeway, the Best Western Palms Hotel & Suites provides outstanding customer service and accommodations for a reasonable price. This 100% non-smoking Lubbock area hotel proudly features a variety of room types including standard, whirlpool and kitchenette rooms. Each well-appointed guest room is equipped with cable satellite television and free wireless high-speed Internet access. The Best Western Palms Hotel & Suites also features an indoor heated swimming pool, hot tub, steam room, fitness facility and a full-service business center. Guests will also enjoy a complimentary full hot breakfast and meeting/banquet facilities accommodating up to 50 people. Within walking distance of the hotel, guests will find a variety of local restaurants, businesses and shopping options including Sam's Club and the Canyon West Shopping Center. The South Plains Mall is a short distance away. Enjoy numerous outdoor activities nearby including fishing, bowling, a driving range and biking trails. Texas Tech University, only 6 miles away, is home to many events throughout the year including football games, reunions and Parent's Weekends. Spend an afternoon at the Buddy Holly Center or having fun at the Joyland Water Park. Other nearby attractions includes the Lubbock Hospital District, Buffalo Springs Lake, United Spirit Arena and the Science Spectrum. The friendly, helpful staff at the Best Western Palms Hotel & Suites is ready to ensure a fun-filled memorable stay in Lubbock, Texas. Make a reservation today and save!
bestwestern.com
The room key "cards" never worked right. Every time we needed into an
entrance or into our room, my husband would have to leave me standing in
the hall or outside in the wind so that he could run to the lobby and
have the card re-keyed. Each time, no one asked for an ID, so anyone
could have been getting into our room.
Also, the tub in the bathroom area is very slippery and no bath mat was
provided. I fell in the tub this morning trying to take a shower. Now,
my upper left leg is very sore and made my return trip home very
uncomfortable. I had to lay down the entire 10 hour trip home.
My husband asked to speak to a manager last night, but the night clerk
could hardly speak English. This morning at 7:15AM when we checked out,
my husband asked to speak to a manager, but he was told there is not
one on duty until 10AM. We went ahead and paid our bill, but we feel we
deserve a full refund.
I was still in pain and tried to contact the manager/owner. She hung up on me. I called back. She told me to stop harassing her and not to call her hotel again.
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