If you look at there web site it states each well-appointed room features a personal balcony, not so, our rooms 317 417 had no balcony. So it should say most rooms have balconies. Also the first room we had room 317 had a a/c that hardly worked at all. After calling the front desk the service tech said that we were impatient, the a/c was on for 3 hours and it must have been over 85 in the room. So after talking to the desk they sent us to room 417. This room also had no balcony but a newer a/c that did work some. Let it be said I am a A S E Master tech with cars and I know that the a/c in room 417 was not working up to par, it was at least 80 to 85 in that room. Then when checking out the bill said a lower rate than we had on are recite. After asking the clerk if that they might have double billed us he said no. Will I got my American express bill and I have been double billed. After talking to the staff which is off until Tuesday they say that they will fix it. I hope better than the a/c. I have stayed in many Best Westerns and I find them to be the best deal most of the time. The Daytona Beach area is very nice and the Hotel has a great location.The day that we stayed was very hot near record highs.