We just got back from a week at this hotel and I have never had more issues. There were some amenities that we thought were there. They were not. As soon as we got there from driving 700 miles we all wanted was a hot shower. The water wasn't hot at all. Just warm. By the second day it was freezing. We were washing our dishes from heated water from the coffee pot. Called front desk and they sent an engineer down. He said that it wouldn't get any hotter because we were the last room to receive the hot water. So they offered us another room, but smaller. A family of 4 can not stay in a smaller room for a week. So they made my husband go look at 2 other rooms to see if they suited us. Finally after declining on them they gave us a way better room. So we thought. We tried to use there so called wireless internet. Was not able to get it working so called the front desk again and they said they didn't know anything about it and I would have to call there internet company. I'm on vacation and paying good money to stay there and we did all of the work. Very unhelpful. They also had buses to take you back and forth from Disney. Great if you want to go as soon as it opens and come back when it closes. So what ever you do don't stay in room 101.