Best Western Inn at the Square Hotel - Page 1

I enjoyed most of what this hotel had to offer. The room was comfortable and it came as expected. I encountered two problems, a horrendously small bathroom, with a shower door that did not work and water that went all over the floor. I did not have a television remote. It was no big deal and it was quickly replaced. The location was central to places I needed to go. The staff was friendly and helpful. The parking was free. The internet access worked well. The beds were comfortable.

When my coworker and I arrived, the people at the front desk said hardly a thing to us and were barely audible themselves. Throughout our entire stay they never said "Hello, thank you, Can I help you?, How are you?, Hi, etc."

We had to ask them everything we needed to know about the place, such as where our rooms were located, where the elevator was, where to park our car, if there was a pool and workout room, and check out. They were the worst when it came to hotel/motel courtesy.

Also, when all five of us checked out, the prices charged for each of us was inconsistent. They said this was because some of us did not book online. In reality, we all had booked online the same day. In the end, we lost our argument with them. Good thing our employer reimburses us.

Also, the rooms were bland and smelled moldy and stale. I have to say the landscaping was lovely. Nearly half the equipment in the so-called workout room was broken. Plus at night, a coworker and I noticed that 2-3 rooms had their doors left open all night with the lights off. It was weird and creepy. Not sure why that was. I would not recommend this place to stay at unless you had to. I won’t stay here again.

The hotel is in a good location. There's a good restaurant next door. I liked the dining discount and the reasonable price.

This hotel made me feel welcome: It had a friendly staff and clean accommodations.

The hotel room was dirty, smelly, uncomfortable, and expensive for what it got.