Best Western Inn Northampton Hotel - Page 1

8/28-9/1/08

We stayed here over Labor Day to get my daughter moved in to college. The room smelled Terrible. We tried a 2nd room, but it was just as bad. Smoke and mildew, in a non-smoking room. The tv did not work properly and front desk was unhelpful. We reported the problems but no one got back to us and the problem remained for most of our stay. The movie channel never came on. The beds were not comfortable but the smell was the worst. We would not stay here again.

We arrived at approximately 2:30AM. Check-in was fast and the staff person was helpful. Upon entering the hotel room we were overcome by the smell of must. I headed to the shower where I was presented with the pubic hair of the former guest on the towels and in the shower. At 3:15AM I was happy to retire to bed, until I actually got there. I said to my mother lying next to me, "It smells like urine in here." My mom agreed and said that she had checked the mattress while I was in the shower and found it to be clean. However, when she smelled the blanket, that was at that point covering us, she found the source of the smell.

The next morning we canceled our reservation for the second night's stay. The staff was helpful, although not overly friendly or accommodating.

It was good for the money. It had a nice looking pool, but we didn't know they had one, so we weren't able to use it since we didn't bring our bathing suits. It had a nice free breakfast, with a variety of pastries, cold cereals, rolls, coffee, milk, and juice. During the time we were there, there was a town-wide blackout. The hotel staff was extremely helpful in explaining what was going on. The service was excellent and the room was always kept clean.

It is centrally located in Western Massachusetts. It was the most comfortable hotel bed I have ever slept on! The price was excellent for a suite with full kitchen.

This hotel made me feel excited: Our room was right near the pool and the gym. This made it easy to enjoy the extras!

I didn't spend that much time at the hotel, but it was nice. It was clean. I was pleasantly surprised that there was a microwave and refrigerator in the room. They were also nice to let us check out a little late without an additional charge.