I booked an atrium suite. First room looked at parking lot. Moved to another suite were the fireplace didn't work. The 3rd suite they moved me to there was no hot water and bathtub did not drain. Found dirty washcloth and used soap in "clean" suite..Rooms are dirty and full of ants (that is why there are ant traps hidden everywhere. Staff are friendly only when necessary. When I got up in the night and found bugs in the bathroom I checked out! I moved to the Baymont Inn and Suites. Spotless clean with beautiful beds and TVs. I will NEVER stay in a Best Western again after this experience in Alexandria Louisiana. Stay away from this dump.