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Best Western Hospitality Hotel & Suites

3 Stars
 
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5500 28th Street SE   [edit info]
Grand Rapids, MI 49512-2052, United States 616/949-8400 book.bestwestern.com - see rates
Check-in time: 2:00p    Check-out time: 11:00a
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The newly renovated Best Western Hospitality Hotel & Suites has everything you need to stay refreshed and connected such as a free hot... more »
 
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average guest rating 3.1 out of 5

Hotel Reviews

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New Manager is Disrespectful to Guests – Posted Mar 03, 2009
by nomadthinker  (1 reviews)
   
         
Horrible
35 year old with a economy budget, traveling for business

I would have given the hotel a 2 for accommodations, cleanliness and cheerful, efficient staff who care about the guests; however they now have a new general manager who has a bad attitude toward both the guests and the other workers. I am not the only guest who has mentioned this to others working there.

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Hotel was better then expected – Posted Feb 27, 2009
by tcookie  (11 reviews)
   
         
Good
46 year old male with a moderate budget, traveling for leisure

Used this Hotel for a getaway from the kids. Staff was friendly & courteous. On arival, the hotel provided a snack buffet (between 5:00pm & 7:pm) which included popcorn/hotdogs & Pizza. Breakfast buffet was the typyical buffet with walffels, but also eggs & sausage. Room was very clean & quiet.

Only minor problem was the smoking room did not have any ashtrays, but staff resolved withing a few minutes of calling them.

I am very likely to return to the Best Western Hospitality Hotel & Suites.
I would definitely recommend it to friends.
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Was here with my family for a little – Posted Aug 30, 2007
 
         
Excellent

Was here with my family for a little R&R. Loved it and would definitly reccommend it! I guess they did some remodeling - it really shows. I will be back soon! Thanks for such a wonderful...

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Rooms dirty, gum wrappers, stains, – Posted Jun 18, 2007
   
         
Mediocre

Rooms dirty, gum wrappers, stains, discarded coffee cups, hairs all over bathroom. had to try 3 rooms before finding one that was habitable. 1st room had peep hole removed so interior of room could be viewed from hallway! 2nd room no A/C, dirty...

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This is the first review I have ever – Posted Mar 25, 2007
   
         
Horrible

This is the first review I have ever made for a hotel and I travel 6 months per year. This is one of the worst experiences I have ever had at a hotel. The room was: dirty, heater was loud and kept going on and off, shower temp went from scalding...

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We enjoyed our trip home. We were – Posted Dec 28, 2006
   
         
Good

We enjoyed our trip home. We were somewhat concerned about the hotel because they were under construction, but the room, pool, and building were still very clean under the circumsances. We really enjoyed the pool and whirlpool. We also enjoyed the ...

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The fans on the Heating & AC units – Posted Nov 05, 2006
   
         
Okay

The fans on the Heating & AC units would go off and on all night. There was no button for just the fan. Thus if woke us up every time it would go on and off. Other than that, it was a great value & clean.

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The hotel was in poor shape. One of the – Posted Sep 14, 2006
   
         
Horrible

The hotel was in poor shape. One of the exterior doors had no lock. Our room door did not close unless given a shove. The tub didn't drain unless a towel was shoved in the drain to hold it open.The exercise room had a broken TV and non-useable...

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Had a great stay at this hotel. Staff – Posted Aug 15, 2006
 
         
Excellent

Had a great stay at this hotel. Staff was friendly and the hotel looks...

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The hotel has been completely remodeled – Posted Aug 08, 2006
 
         
Excellent

The hotel has been completely remodeled and is just amazing. I enjoyed my stay very much and the staff was so...

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