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Best Western Hollywood Hills Hotel

3 Stars
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6141 Franklin Avenue   [edit info]
Hollywood, CA 90028-5205, United States 323-464-5181 book.bestwestern.com - see rates
Check-in time: 3:00p    Check-out time: 12:00p
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Stay at this modern, sophisticated Hollywood hotel and enjoy a panoramic view of the world- famous city! The Best Western Hollywood Hills... more »
 
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Hotel Review

1 of 41 reviews
 
Warning--No Guaranteed Rooms – Posted Jan 17, 2008
by patwhite  (1 reviews)
   
         
Horrible
66 year old with a moderate budget, traveling for leisure

My husband and I are somewhat elderly, and were shocked when we arrived at night at the Best Western to be told they had overbooked and we had to go to another hotel. It was miles away in a shabby part of town with a noisy bar open right next door. The hotel had no carpeting or hot water. We had reserved our reservation with a credit card at the Best Western, so they paid the bill for one night at this hotel, but I thought the guarantee meant we had a guaranteed room! The next day, we were informed that we had to get permission to NOT go back to the Best Western. I am appalled at this treatment and think that should be made clear in their advertising. To make matters worse, we believe that we were chosen to be bumped because we had a senior discount on our room.

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