Best Western Grandvillage Inn Motel - Page 1

The matress condition was lumpy, are entire family had sore backs the two days we stayed at this hotel. We also lost hot water both days. Staff service was minimal at best. I would not stay at this hotel again.

My family chose to stay at this location because it was in-between relatives homes. We had to ask the staff for everything: use of the pool, password for internet access, etc. Also, I booked the hotel based on amenities and was sorry to find out that this hotel has unusual policies regarding their pool. They issue bracelets to the number of people registered to your room and monitor the pool area to be sure only those with bracelets are there. Notice: I did not only specify the pool. Visitors are not allowed in the common area near the pool, not just the pool. I was not notified of this at check-in nor on their website. Sadly, our pizza-by-the-pool tradition was broken because my two sisters were not allowed to have dinner by the pool with us and watch my kids swim, let alone join them for a swim.

Because of this regulation, other adults were giving their bracelets to visiting children, causing a pool full of children with no adult supervision. Older children were pushing, splashing and using foul language and the hotel staff did nothing to stop the behavior. They were only there to monitor the bracelets. Please keep in mind, my stay was in January and the hotel was nowhere near full occupancy - whereas the bracelet rule might be better understood and accepted during the busier months.

I will continue to stay in hotels when visiting family in the GR area - probably 4-6x/year, but will choose to pay the extra $ for a motel with amenities that allow you to use them and enjoy them.

The location was excellent for us. The comfort and service are excellent. We are always treated very well. All this is why we keep going back.

This hotel made me feel respected: We felt appreciated just by the way we were treated by everyone.

In the transitional season, the boiler was not running. I had to request several times to get a space heater.

I like the very friendly check in staff, nicely appointed rooms, and the restaurant nearby. I always feel welcome here.

This hotel made me feel content: The staff here is consistently polite and welcoming.