Best Western Fireside Hotel Hotel - Page 1

Let me start by saying that the customer service was excellent. The hotel itself is in an ok location - and you get free shuttle service to the Falls, which is good. DON'T upgrade to a room with a "view". You'll get to see the street - but that's about it. The pool and other facilities are alright...pretty average. Now the bad stuff:

The room was small. The TV only has a few stations, all with poor reception. The restaurant hotel SUCKS. The "steakhouse" the hotel reccomends is EVEN WORSE. The shower runs hot and cold - while you are showering and independant of the controls. The doors squeal (almost every door in the hotel)...prepare to wake EVERYONE when you have to go to the bathroom in the middle of the night. Cleaning staff to a POOR job - often just pulling up the top cover as opposed to making the bed.

You can save a few bucks by staying here, but ask yourself first - is it worth the hasstle?

Me and my girlfriend booked a jacuzzi room for the weekend, payed a fortune. There was no fridge in the room, very unprofessional receptionist, being sarcastic when approached with a complaint, telling us we should have booked for a Sunday night instead!

The so called complementary breakfast and coffee was terrible! Just eggs and potatoes, no sausage or bacon, btw have water instead of coffee.

We got ripped off, just wanted to share the experience so that others won't.