I used to be a frequent visitor, but after a nightmare weekend, never again will I stay here. I stayed in the most expensive rooms at the hotel (the pricey casitas) and in less than 48 hours I had to move twice. First the A/C went out (in June), then the next room was invaded by ants (dozens came through an obvious crack in the tile). Not only did the manager, and her secretary, refuse to properly rectify the situation (they only took $10.00 off a $236.00 bill), but the manager kept me waiting in the lobby for over half an hour at the end of my stay and refused to speak to me in person.
The front desk staff and housekeeping personnel tried their best to be helpful, but with such terrible upper management, they are limited in what they can do. I swore I would never stay there again, and I haven't. The last two times I have visited the Verde Valley since that nightmare in June, I stayed at the Comfort Inn in Camp Verde (~15 miles from Cottonwood). It’s much more professionally managed and less expensive. It’s also quicker access to the main freeway (Interstate 17). If you stay at the Best Western and something goes wrong, do not expect management to care about it or do anything to entice repeat business! Stay away!