Best Western Cottontree Inn Idaho Falls Hotel - Page 2

It was comfortable, clean and the price was right.

They have a friendly staff! The floor in bathroom was not clean the first night, but after that it was good. The lamp needed repair in room.

This hotel made me feel extravagent: They ran out of rooms so they gave me a suite!

The motel was a convenient place to stay. They extended a good business rate.

My family and I have stayed at this hotel a few times in the past year, and really enjoyed it! The staff was friendly, the location was nice and easy to get to. The room was nice for us as well.

This hotel made me feel respected: When I asked for a room with a king-sized bed, the service representative said there was one available. But when she checked her computer, it turned out that there wasn't. So she gave us a discount on the queen size bed room, since she was mistaken.

A male employee was great at the front counter. He was very efficient and courteous, on the phone as well as in person.

This hotel made me feel pampered: The front desk employee used my name all the time, knew me because I was arriving late, and called me by name. It was my first time to stay at that Best Western.

The staff gave good service and were very helpful!

I require a wheelchair accessible (handicapped) room and they had one available.

This hotel made me feel welcome: There were cookies at the front desk, and the staff was very helpful and accommodating.

It was newly remodeled and I liked the location--it was very peaceful.

This hotel made me feel secure: I liked the location and the door locks.

I have never had a problem with Best Western as they always made me feel that I was a important, no matter if I was in their lowest or highest priced rooms.

This hotel made me feel welcome: When I got there, they made sure that everything was right in my room and if I needed or had any questions they told me to feel free to contact them right away.