Best Western Cleveland Inn and Suites - Page 1

Being my first time at any Best Western, I was interested in seeing the quality of the service and rooms. I am a seasoned international tourist and never have I stayed in such a bad example of a hotel as this one. The customer service was just "acceptable" but the rooms were the most unhygienic as simply possible. When we arrived, we entered our room to find hair in the tub, used bath soap, a slight smell of smoke in the non-smoking room and unkempt bed. Since we did not enter the room until late, we decided to wait until the next day for the maid to correct all these issues. As we were entering our room the next day, the maid was leaving and nothing was touched. There was a slight smell of bleach in the bathroom however hairs and dirty soap was left in there. In addition, the duvet was just thrown over the bed and nothing had been changed. The only good thing about the entire stay at this hotel was the free breakfast - waffles, bagels and spoiled fruit.