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Best Western Charleston Plaza Hotel

1 Stars
 
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1010 Washington Street E   [edit info]
Charleston, WV 25301-1711, United States +1 304 345 9779 book.bestwestern.com - see rates
Check-in time: 3:00p    Check-out time: 12:00p
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The Best Western Charleston Plaza Hotel is a newly renovated hotel offering the best available rates in downtown Charleston. Our hotel ha... more »
 
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average guest rating 2.8 out of 5

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Sort by:   newest   best   worst 1-10 of 27 reviews

Grungy – Posted May 26, 2008
   
         
Horrible

I like to stay in a clean room. I pay for conveniences, not inconveniences. This place was nasty -- dirt, grunge, mold. The phone didn't work and was told by the man at the front desk he'd look into it. He never did.

The place...

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terrible stay ,will not come back – Posted May 26, 2008
   
         
Horrible

this hotel was not what I will ever expect. The rooms were dirty, they had no fitness center, on the very tip of the shower curtain in the bathroom there was the worst mildew I have ever smelled.There bathrooms were suites- but not a good kind of...

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All Around Horrific – Posted May 24, 2008
by disgustedwv  (1 reviews)
   
         
Horrible
35 year old male with a moderate budget, traveling for leisure

The only positive was the very friendly and accommodating staff. Everything else was awful: when I called to make a reservation I couldn't get the price I saw on the website unless I booked THROUGH the website (strange); when I got to the hotel, even though I had a confirmation code with me my reservation was nowhere to be found and there were no more king bed rooms, only rooms with two double beds (annoying); the hallway carpets were stained and wallpaper was coming off the walls (gross); the room itself appeared clean at first until I found that one of the pillows wasn't a pillow at all but a sown up bag of COTTON BALLS (WTF??); AND the nail in the Charleston Plaza Hotel's coffin: I pulled back the sheets of one bed to find a BUG, and I pulled back the sheets of the other to find other people's HAIRS everywhere.

As wonderful as the staff was, I can safely say that under NO circumstances will I ever return here.

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Hotel Review – – Posted Apr 17, 2007
   
         
Okay
68 year old female with a moderate budget, traveling for leisure

I am somewhat likely to return to the Best Western Charleston Plaza Hotel.
I might recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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Hotel Review – – Posted Nov 04, 2006
   
         
Good
53 year old male with a moderate budget, traveling for leisure

It’s a good hotel at a reasonable price.

They had a good grade of furnishings.

I am very likely to return to the Best Western Charleston Plaza Hotel.
I would definitely recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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Hotel Review – – Posted Aug 15, 2006
   
         
Good
42 year old female with a luxury budget, traveling for leisure

It was a very convenient location. It's right off the highway and close to a good restaurant.

I was happy that the front desk staff was very helpful.

I am very likely to return to the Best Western Charleston Plaza Hotel.
I would definitely recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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Good location....dirty room – Posted Jan 09, 2007
   
         
Okay

The staff at the desk were very friendly and helpful. The room was decent, however, very dusty and the bathroom shower curtain had lots of mildew on it. The bathtub floor was very dirty and black. The cable also had problems and we could only get ...

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Hotel Review – – Posted Apr 05, 2006
   
         
Mediocre
by a traveler from North Parkersbur, WV
30 year old female with a luxury budget, traveling for leisure

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Hotel Review – – Posted Jan 19, 2006
   
         
Okay
by a traveler from Kingwood, WV
43 year old female with a moderate budget, traveling for leisure

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Clean, nice and comfortable! – Posted Jul 11, 2006
by purpledinasour  (1 reviews)
   
         
Good
36 year old male with a moderate budget, traveling for leisure

This hotel was clean, comfortable and quiet, what more can you ask for? The desk staff went above my expectations.

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